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Turnkey Call Center Solutions
FOR TURNKEY CALLCENTRE SOLUTIONS RANGING FROM TECHNOLOGY, SKILLED AGENTS, QUALITY DATA, EFFECTIVE DIALING CAMPAIGNS & ELEGANT CALLCENTRE FURNITURE, WE ARE ARE YOUR BEST CHOICE.
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Features
. Call Recordings
. Least Cost Routing
. Dialers
. Individual Agent and Full Campaign Reporting
. Multiple Inbound / Outbound Campaigns
. Skills Based Routing
. Campaign Management
. CRM
. Agent Management
. Softphones
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PBX System
Madpro's PBX system rivals the features and
functionality of traditional telephone systems. Other
PBX's are expensive, proprietary, and now passé. Our PBX system is cost-effective, low-maintenance, and
flexible enough to handle all voice and data networking
for up to 400 users. You can replace an existing
switchboard or complement a PBX by adding VoIP,
voicemail, conferencing and many other capabilities.
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Features
. Auto attendant
. Unified messaging with faxmail and voicemail
facilities
. Music or promotional advertising on hold
. Conference call facilities
. Least cost routing via VoIP or premicell
. Interactive voice response with database
integration
. Call recording on selected or all calls
. Telephone management and reporting software
. Seamless IP networking across multiple sites
. Support for a broad range of IP devices in the industry
. Non proprietary to avoid vendor lock in.
. Wifi and DECT cordless systems for mobile
extensions
. Consolidation of voice and data traffic on your
LAN/WAN
. Scalability for small branch offices upwards
. Microsoft Outlook integration
. 2 year server warranty for piece of
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Madpro's call centre solutions offer a wide
range of features for up to 1000 agents at a
fraction of the cost of traditional systems.
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Features
. Rich VoIP PABX's at an affordable cost
. Call Center Solutions
. IVR - Interactive Voice Response Systems
. CRM - Customer Relationship Management Software
. Customised Telecommunications Solutions
. Voice Loggers
. Open Source Solutions |
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